Band 6+: You recently purchased a mobile phone from an online store, but it arrived with a cracked screen and a faulty battery. Write a letter to the customer service department of the online store complaining about the damaged phone. You should include details about: - The date you purchased the phone and order number - Describe the damage to the phone and its faulty battery - What action you expect them to take (e.g., a refund or a replacement)

Dear customer service team,

I am writing to complain about a smartphone that I recently bought from your online store.Unfortunately,the phone arrived in a damaged condition.

When I opened the package,I noticed that screen was cracked and there were visible scratches on the back of the phone.Moreover,the device does not turn on,making it completely unusable.The external packaging also appeared to be damaged,which suggests that the phone may have been mishandled during delivery.

In order to resolve this issue,I have already contacted your customer support service through your website and provided photographs showing the damage.I have also kept the original packaging,receipt and order confirmation.Despite these efforts,I have not yet received a satisfactory response.

I would therefore expect your company to either replace the damaged smartphone with a new one or issue a full refund.I would appreciate it if you could inform me of the next steps and resolve this matter as soon as possible.

Thank you for your time and attention.I look forward to your prompt reply.

Your faithfully,

Fatima Farhadkyzy.