Band 8+: You recently spent a night in a hotel and had to put up with a great deal of noise very early in the morning because of a faulty central heating system. The manager promised to contact you regarding compensation but you still haven't heard from him. Write a letter to the hotel. In the letter describe the problem at the hotel explain what the manager had said at the time say what you want the manager to do.

Dear Sir or Madam,

The reason why I am addressing you is that I want to explain the issue of the hotel and tell about the manager who didn’t get in touch with me for compensation. Two days ago, I spent a night at the hotel, Regal, in order to rest and calm down, as this globally renowned place has obviously been very appealing. However, I woke up with the problem of continuous noise pollution from the central heating system, which was a big disadvantage at the crack of dawn because it caused sleep deprivation. Due to the great amount of noise, it was very hard for me to relax and I was nervous, which led me to approach the manager about the series of disturbances from the loud sounds at that time. Considering that I made a payment to stay for the night and was dissatisfied with the noisy and overheated equipment of the inn, he promised to get in touch with me regarding compensation. The last thing I would kindly ask is to communicate with me about this repayment within three days exactly, as no awareness was delivered to me in turn. The cost seems quite expensive for me, and with the frustration and discomfort of this building, he should return half of the fee I paid.

I hope you will understand this disturbing situation and will lend a helping hand to solve the issue at the hotel. Best regards,

Dilorom Tilloyeva.