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Letter

Band 7+: You recently bought an item online. When it was delivered you found that the item did not work correctly. Write a letter to the manager of the company. In your letter: • Describe the item and the problem with it • Explain why the item is important for you • Say what you want the manager to do. You do NOT need to write any addresses. Begin your letter as follows: Dear Sir or Madam,

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Note: Both the topic and the answer were created by one of our users.

Dear Sir or Madam,

I want to complain about the printer I bought online from the company’s website. It was delivered yesterday, but it’s colour printing is not working correctly.

I bought a HP laser colour printer with an in-built scanner. I followed all of the steps mentioned in the user manual to install it. When I gave colour print, an error showed up, mentioning that the colour cartridge needed a replacement.

I bought this printer to get colour prints from it, which I can share with my clients.

But unfortunately, I am unable to get colour prints from it.

I want you to look into this problem on priority by either installing a new cartridge or replacing this printer with a new one.

I am looking forward to your prompt response.

Your faithfully,

Word Count: 134

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

colour: 6

printer: 4

bought: 3

Try using synonyms for the above words

Task Response

7.5

The letter clearly addresses the task, describing the item, the problem, and the importance of the item. However, the explanation of why the item is important could be more detailed and specific. The letter falls short of the required 150 words.

Coherence & Cohesion

The letter is well-structured and easy to follow, with each paragraph having a clear purpose. However, some sentences could be linked more explicitly to improve cohesion.

Lexical Resource

The vocabulary is adequate, but there is some repetition (e.g., 'colour'). Using more precise and varied vocabulary would enhance the letter.

Grammatical Range & Accuracy

The grammar is mostly accurate, but there are some minor errors (e.g., 'I gave colour print' should be 'I gave a colour print'). Using a wider range of sentence structures would also improve the letter.

Answers On The Same Topic:

You recently bought an item online. When it was delivered you found that the item did not work correctly. Write a letter to the manager of the company. In your letter: • Describe the item and the problem with it • Explain why the item is important for you • Say what you want the manager to do. You do NOT need to write any addresses. Begin your letter as follows: Dear Sir or Madam,

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Band 7+

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Band 7+

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Lexical Resource

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Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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