Band 8+: Two weeks ago you bought a radio from a local branch of a well-known chain of shops. It did not work properly. The shop took it back and said they would repair it. You have waited a week and it is still not ready. Write a letter to the shop. In your letter say what has happened and how you feel ask them to explain why there has been a delay ask them to repair the radio very quickly or to supply you with a new radio You should write at least 150 words.

Dear Matthew,

I hope this letter finds you well. I wanted to bring to your attention the issue I have encountered with the radio I purchased from your shop two weeks ago. Despite the assurance that it would be repaired, I have been patiently waiting for a week, and unfortunately, it is still not ready.

As a loyal customer, the inconvenience caused has greatly disappointed me and has affected my trust in both the product and the service provided. Therefore, I kindly request an explanation for the delay and urge you to expedite the repair process or provide me with a replacement radio.

I believe that addressing this matter promptly will not only restore my confidence in your shop but also strengthen the trust that I have always had in the products and services offered. I sincerely hope for a swift resolution to this issue.

Thank you for your attention to this matter.

Yours sincerely,

Sukhmanjit Kaur