Letter

Band 6+: ou recently bought an electronic device from an online store, but it stopped working after a few days. Write a letter to the company. In your letter: describe the problem with the product, explain what you did to fix it, say what you would like the company to do. Write at least 150 words.

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Dear store manager,

I am writing this letter to complain about my device, which has stopped working after 5 days of my purchase from your prestigious online store.

I recently bought iPhone 17 Pro Max, which is black in colour and 512 MB storage, 10 days ago. Everything was going good – the delivery of the product was on time. I was really impressed, but suddenly after 5 days when I kept my device on charge, it didn’t turn on. I didn’t understand what happened suddenly.

However, I tried to hard reboot the phone and change my charging cable as well as the adapter, but unfortunately nothing worked at my end. So, I would like you to either give me a replacement and provide me with a new device, or I would like to get the refund for this purchase in the same mode of payment.

Regards,

Lakshita

Word Count: 148

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Overall Band Score

6.5

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

device: 3

Try using synonyms for the above words

Task Response

The letter appropriately addresses all parts of the task, clearly describing the problem, the attempts to fix it, and the desired resolution. The information is relevant and sufficient. To further enhance the response, consider adding specific details about the purchase date and order number to facilitate quicker processing of the complaint. Also, elaborating on the troubleshooting steps taken could demonstrate the extent of the effort made to resolve the issue independently. The letter falls short of the required 150 words.

Coherence & Cohesion

The letter is generally well-organized and easy to follow. The purpose of the letter is clear from the beginning, and the information is presented in a logical order. However, consider adding a bit more detail to connect your ideas more smoothly. For example, you could expand on why you chose that particular phone or what you initially liked about it before it stopped working. This would enhance the flow and make the letter even more engaging.

Lexical Resource

The vocabulary used is appropriate and effectively conveys the message. Phrases like 'prestigious online store' and 'hard reboot' are well-chosen. To further enhance your lexical resource, try incorporating more varied and specific vocabulary related to electronic devices and customer service. For instance, instead of 'Everything was going good,' you could say 'The device performed flawlessly initially.' This would demonstrate a greater command of language.

Grammatical Range & Accuracy

The letter demonstrates a good command of grammar, with only minor errors. The sentence structures are varied and generally accurate. To improve further, pay close attention to verb tense consistency and article usage. For example, ensure that all verbs within a paragraph maintain the same tense unless there is a clear reason to switch. Also, double-check the use of 'a,' 'an,' and 'the' to ensure they are used correctly throughout the letter.

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Band 6+: ou recently bought an electronic device from an online store, but it stopped working after a few days. Write a letter to the company. In your letter: describe the problem with the product, explain what you did to fix it, say what you would like the company to do. Write at least 150 words.

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

ou recently bought an electronic device from an online store, but it stopped working after a few days. Write a letter to the company. In your letter: describe the problem with the product, explain what you did to fix it, say what you would like the company to do. Write at least 150 words.

ou recently bought an electronic device from an online store, but it stopped working after a few days. Write a letter to the company. In your letter: describe the problem with the product, explain what you did to fix it, say what you would like the company to do. Write at least 150 words.

ou recently bought an electronic device from an online store, but it stopped working after a few days. Write a letter to the company. In your letter: describe the problem with the product, explain what you did to fix it, say what you would like the company to do. Write at least 150 words.

ou recently bought an electronic device from an online store, but it stopped working after a few days. Write a letter to the company. In your letter: describe the problem with the product, explain what you did to fix it, say what you would like the company to do. Write at least 150 words.

ou recently bought an electronic device from an online store, but it stopped working after a few days. Write a letter to the company. In your letter: describe the problem with the product, explain what you did to fix it, say what you would like the company to do. Write at least 150 words.

Other Topics:

You are planning a weekend camping trip with your former classmates. Write a letter to invite them to join you. In your letter, you should mention: - the location and date of the trip - what activities you have planned - what they need to bring with them.

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Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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