Letter

Band 6+: You recently bought a product that did not work properly. Write a letter to the shop manager. In your letter, describe the problem with the product, explain what happened, and say what you want the manager to do.

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Note: Both the topic and the answer were created by one of our users.

Dear Sir or Madam,

I am writing to express my dissatisfaction with the washing machine i bought from your store couple of weeks ago. not only it has not worked since the day i purchased it, but it also ruined my whole laundary due to its leakage.

The machines display went off the day i plugged it in the power outlet for no specific reason. Before i tried replugging it to another power outlet, i realized it smells like melting wire. Due to my busy scheduled days, I could not manage to contact your store for the phenomenon happening.

Two weeks earlier, i contacted the shopping mall that i bought this machine but the support telephone line was out of service, therefore I could not talk to any of your staff.

I would appreciate it if you, as the manager of this branch, could send someone to repair the machine or if it is possible replace it with the brand new one. should this matter remain unresolved, i will have no choice but to report the issue with the mother company to do the duty.

Thank you for your prompt attention to this matter. I look forward to your swift response.

Yours faithfully,

Danial

Word Count: 204

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

machine: 3

could: 3

Try using synonyms for the above words

Task Response

The letter appropriately addresses all parts of the task, clearly describing the problem, explaining the failed contact attempt, and stating the desired action. The tone is suitably formal. To further enhance the response, consider adding specific details about the washing machine model or purchase date to strengthen the clarity of the complaint. Also, proofread carefully to eliminate minor grammatical errors.

Coherence & Cohesion

The letter is generally coherent, but the organization could be improved for better flow. Consider grouping related ideas together more explicitly. For example, the attempts to contact the store could be detailed in one paragraph. Also, ensure each paragraph has a clear focus. Using more cohesive devices (e.g., 'furthermore,' 'however,' 'as a result') would enhance the connection between sentences and paragraphs.

Lexical Resource

The vocabulary is adequate for the task, but there's room for improvement. Using more precise and varied vocabulary would make the letter more impactful. For instance, instead of 'ruined my whole laundary,' you could say 'damaged my entire laundry load.' Also, avoid informal expressions like 'do the duty' and replace them with more formal alternatives such as 'escalate the issue to the parent company'.

Grammatical Range & Accuracy

The letter contains several grammatical errors that affect clarity. Some examples include incorrect tense usage ('i bought from your store couple of weeks ago' should be 'I bought from your store a couple of weeks ago'), subject-verb agreement issues, and awkward phrasing ('Due to my busy scheduled days' could be 'Due to my busy schedule'). Pay close attention to verb tenses, article usage, and sentence structure. Proofreading carefully before submitting would help catch these errors.

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Band 6+: You recently bought a product that did not work properly. Write a letter to the shop manager. In your letter, describe the problem with the product, explain what happened, and say what you want the manager to do.

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

You recently bought a product that did not work properly. Write a letter to the shop manager. In your letter, describe the problem with the product, explain what happened, and say what you want the manager to do.

You recently bought a product that did not work properly. Write a letter to the shop manager. In your letter, describe the problem with the product, explain what happened, and say what you want the manager to do.

You recently bought a product that did not work properly. Write a letter to the shop manager. In your letter, describe the problem with the product, explain what happened, and say what you want the manager to do.

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Check Your Answer On This Topic?

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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