Good afternoon.
I’m writing this letter to inform you that recently I had an unpleasant experience with the employees of your restaurant.
On saturday evening, me and my family decided to gather together somewhere. For some time already we had our eyes on your restaurant, referred as “Private cafe”, so we decided to give our choice exactly to your place, hoping that there we could have some privacy and enjoy each other’s company in cozy and relaxed ambience. Unfortunately, throughout our visit we encountered disappointing situations.
To begin with, the name of your restaurant completely does not match with the place itself. As soon as we entered the building, we noticed that there was so much noise around and all the eating tables were located next to each other. Although the manager assured us that the place is secure and peaceful, in fact, it was fully opposite. The design inside the building was a bit bizarre.
Also, during all the evening we had to endure the disrespectful attitude of a waitress. She was so ignorant and rolled her eyes everytime we asked for something. Also, every now and then she was snapping at us if she was not satisfied with something, as if it was cumbersome to her to service us. Moreover, the serving stuff did not even bother to provide us basic navigations through the menu, deadpanly saying that that was a shame not to know something about the dishes. To be honest, that was the last straw that decisively pissed us off. The evening was ruined, and all we wanted was just to come back home.
It would be nice of you if you have a serious conversation with your workers and remind them that such behaviour is not appropriate toward your guests. And also, I would like to recieve a moral compensation or, at least, the discount for out next visit. I will not rate your restaurant negatively, because it can happen to anybody, but I hope that this situation will not repeat itself.
Have a nice day.