Letter

Band 4+: You recently had a negative experience with a local service (e.g., a restaurant, a repair shop). You want to inform the manager about it. Write a letter to the manager. - Describe the service you received. - Explain what went wrong and how it affected you. - Suggest what they could do to resolve the issue and improve their service.

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Dear Sir or Madam,

I am writing regarding a problem about my negative experience whitch it is poisining at your restaurant.

I wisited your restaurant fifth of July with my fiencee, it was our first year and because of that this night was so spiecal for us. First negative think was our table because when i get reservation i said it is special day but our table was so close to kitchen however it was not biggest problem.

I ordered chicken salad and salad’s seems leftover. And after the salad i went to home and i felt sick so i went to the hospital for see the doctor after some test she said it might be what i ate. Then i think about it and i did not eat anything else your food. It might be happen your chicken. Total experince was dissaster i am going to sue you because it is human health. I hope you could understand me and solve the all problems.

Yours faithfully

Burak Ugur ATMACA

Word Count: 170

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Overall Band Score

4.5

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

because: 3

Try using synonyms for the above words

Task Response

The letter generally addresses the requirements of the task, but the inclusion of some irrelevant and inaccurate material detracts from the task achievement. The letter includes details about when the restaurant was visited, what was ordered, and explains the negative aspects of the experience. However, the tone is overly aggressive and some of the language is inappropriate for a formal letter to a manager. To improve, focus on maintaining a more professional and polite tone, even when expressing dissatisfaction. Also, ensure that the language used is accurate and avoids exaggeration.

Coherence & Cohesion

The letter's organization is somewhat unclear, and the flow of information is disrupted by grammatical errors. Paragraphing is present but could be used more effectively to separate distinct points. To improve coherence, focus on creating clearer transitions between ideas and ensuring each paragraph has a central theme. For example, dedicate one paragraph to describing the restaurant visit, another to the food issues, and a final one to the health problems and desired resolution.

Lexical Resource

The vocabulary used is basic and sometimes inaccurate ('whitch it is poisining,' 'spiecal,' 'think' instead of 'thing'). There's a lack of precise language to effectively convey the negative experience. To enhance lexical resource, try to use more specific and descriptive words related to food quality, restaurant ambiance, and health symptoms. For instance, instead of 'salad's seems leftover,' you could say 'the salad appeared stale and wilted.' Also, avoid informal language and ensure correct spelling.

Grammatical Range & Accuracy

The letter contains frequent grammatical errors, including incorrect verb tenses, subject-verb agreement issues, and misuse of articles and prepositions. Sentence structure is often awkward and unclear. To improve grammatical accuracy, focus on reviewing basic grammar rules and proofreading carefully. Pay attention to verb tenses (past simple for describing the visit, past continuous for actions in progress), correct article usage ('a' vs. 'the'), and proper sentence construction. For example, 'I wisited your restaurant fifth of July' should be 'I visited your restaurant on July 5th.'

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You booked a three-day stay at an eco-retreat after reading its website. Write a letter to the manager to make a formal complaint.

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Overall Band Score

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Coherence & Cohesion

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