Band 5+: You recently had a negative experience with a local service (e.g., a restaurant, a repair shop). You want to inform the manager about it. Write a letter to the manager. - Describe the service you received. - Explain what went wrong and how it affected you. - Suggest what they could do to resolve the issue and improve their service.

Dear manager!

I’m a visitor of this such an amazing restaurant. I’ve never been to this place, it’s my first time . And when i came here I was thinking that I’ll be very surprised by the service of this place . First of all the atmosphere of this place is so exciting. The quality of furniture looks expensive and makes me happy. It’s so clean here. And the area is also comfortable for me . I’ve never seen such an accurate place . But to be honest , service of this place didn’t impressed me at all. When I was going here I was believing that I’ll be very surprised by this place. First of all your food seemed me terrible. The workers were so rude to me. I was waiting for my order more than 30 minutes. By the way they’d told me that my order’ll be ready in 15 minutes. I’m 40 and I’ve never experienced such a bad feeling. We are people and we need to understand and support each other. I apologize but I think I’ll never come here anymore .

Please , talk with them and explain that they need to appreciate all the clients. I was believing that I’ll be amazed. But I didn’t experienced it at all. Please, make their salary less. They must understand that every client wants to feel a good atmosphere.