Letter

Band 5+: You recently purchased a faulty electronic device from an online retailer. Write a letter to the customer service department of the online retailer to complain about the device. You should include details about: - The product and date of purchase - A description of the fault - What action you would like the retailer to take.

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Dear customer service department,

Hi.

I’m writing this email to complain the faulty wireless headphone, which I bought it 2 weeks ago on your website.

As soon as I got the product, there was no problem with anything. However, since 3days before, I’ve noticed that something was going wrong with my headphone. At first, I could hear a little noise when I connected bluetooth with the phone. I’ve ignored it at first, but as the noise sound was getting louder and louder, it was really annoying to hear any musics or watch youtube. Today, the bluetooth suddenly disconnected and connected repeatly and finally didn’t work anymore.

I would like to ask if I could replace the new one. It seems there is a system and machanic problem with it.

Please let me know the address for return it, and let me know what should I do for the next step.

Thank you.

Warm regards,

Hyunjee Cho

Word Count: 156

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Overall Band Score

5.5

(+/- 0.5)

Vocabulary Complexity:
A2 - Upper Beginner
Consider using more varied and advanced words.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

The letter adequately addresses all the requirements of the task, providing details about the faulty device, the fault itself, and the desired action. The tone is appropriate for a customer service inquiry. To improve, consider elaborating slightly more on the inconvenience caused by the faulty device and ensuring consistently formal language throughout the letter.

Coherence & Cohesion

The letter is generally coherent, but the organization could be improved for better flow. Consider grouping related ideas together more explicitly. For example, you could dedicate a paragraph to describing the fault in detail and another to your desired resolution. Also, avoid overly informal greetings such as 'Hi'.

Lexical Resource

The vocabulary is adequate for the task, but there's room for improvement. Try to use more precise and varied language to describe the fault and your desired action. For instance, instead of 'something was going wrong,' you could say 'the audio quality deteriorated significantly.' Also, avoid redundancy, such as 'noise sound'.

Grammatical Range & Accuracy

The letter contains several grammatical errors that affect clarity. Pay attention to subject-verb agreement, correct tense usage, and article usage. For example, 'complain the faulty wireless headphone' should be 'complain about the faulty wireless headphones,' and 'I bought it 2 weeks ago' should be 'I bought them 2 weeks ago'. Also, 'machanic' should be 'mechanical'.

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