Letter

Band 6+: You recently purchased a product online, but it arrived with a significant defect. Write a letter to the company explaining the situation. You should include details about: - the product you purchased and the date of purchase - the nature of the defect - what action you would like the company to take.

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Note: Both the topic and the answer were created by one of our users.

Dear Sir or Madam,

I am writing to complain about a beauty item I have recently bought in your online shop.

Firstly, I have been trying to contact with your manager as much as possible, by phone and then by email. Unfortunately, I havenot got any help or efficient assistance throughout this period of time. To be specific, I have ordered a pair of red heels on May 16.

Moreover, when I came to the post office, I accidentally decided to check what is inside, because the box seemed to me quite messy. When I opened it, I saw that the one heel was totally broken and another one was scratched. Additionally, it smelled like cheap Chinese pair of shoes with glue stains on them.

This situation has caused me considerable inconviniences, as I had to wear them for my birthday party. I would like to request a demand. If it is convenient for you, transfer me the full amount on my PayPal account – milashka111.

I would appreciate if you could resolve this issue as soon as possible.

Yours faithfully,

Milana Burachuk

Word Count: 183

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Overall Band Score

6.5

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

The letter appropriately covers all requirements of the task, providing relevant and sufficient details about the damaged product, the order specifics, and the desired resolution. The tone is suitable for a complaint letter. To further improve, consider enhancing the clarity of the desired resolution and ensuring consistent formality throughout the letter.

Coherence & Cohesion

The letter is generally coherent, but the organization could be improved. The flow of information is somewhat disjointed. For example, the second paragraph abruptly shifts to describing the condition of the package. Consider a more logical progression, such as stating the order details, then explaining the attempts to contact the company, and finally detailing the damage. Also, the transition between paragraphs could be smoother. Using transitional phrases would enhance the letter's overall coherence.

Lexical Resource

The vocabulary is adequate for the task, but there's room for improvement. The language used is somewhat basic. For instance, instead of 'messy,' you could use 'damaged' or 'compromised.' Instead of 'totally broken,' consider 'irreparably damaged.' Expanding your range of vocabulary would make the letter more impactful. Also, 'request a demand' is not a natural collocation; consider 'make a request' or 'state my demand.'

Grammatical Range & Accuracy

The letter contains several grammatical errors that affect clarity. For example, 'contact with your manager' should be 'contact your manager.' 'I havenot got' should be 'I have not got' or, more naturally, 'I haven't received.' 'Accidentally decided to check what is inside' is awkward; consider 'decided to check the contents.' 'Considerable inconviniences' should be 'considerable inconvenience.' 'Transfer me the full amount' is grammatically correct but could be phrased more politely as 'refund the full amount.' Addressing these errors would significantly improve the letter's grammatical accuracy.

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Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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You work for a small company. You need to arrange for some time off work. Write a letter to your employer. In your letter • explain why you want to take time off work • give details of how long you will be away • suggest how you will make up for the lost time

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