Letter

Band 5+: You subscribed to an online streaming service a month ago, but you've experienced constant technical issues and poor customer support. Write a letter to the streaming service provider complaining about the problems you've encountered. You should include details about: - the specific technical issues you are facing - the unsatisfactory customer support you received - what resolution you are seeking, such as a refund or improved service.

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Hii Unacedmy teams,

I hope this message finds you well. I am writing this email to inform that facing some technical issues in the gate course which subscription I had purchased before two days ago, As per my colleague suggestion i have choosen unacedmy online platform for start my gate exam preparation, but within two days only I am totally disappointed due to technical issues in the application. The several issues faced my me is in recorded lectures download service not working, video also pause in between, previous year question page also not opening, mock test page also not working properly and in live session voice is not proper and some times buffering issues also occur. That leads to wastage of my precious time and also make me irritate. Today i am try to reach your service department but not able to reach because of some issues, after that I directly call on customer support but not getting any positive response from there. That’s why I am writing this mail to resolve this problem as soon as possible. Than after we can start our preperation smoothly.

Thank you.

Word Count: 188

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
C1 - Intricate
Strive to incorporate even richer and more precise language.

Grammar Mistakes: N/A

Vocabulary Repetition:

issues: 5

Try using synonyms for the above words

Task Response

The letter addresses the task by explaining the technical issues encountered with the subscription service and how they affect the user's ability to use the service. However, the letter could benefit from more specific details about the issues and a clearer articulation of the desired resolution. The tone is somewhat informal, and the organization could be improved for better clarity. To improve, provide more concrete examples of the technical issues, clearly state the desired resolution (e.g., a refund, technical support, or a specific fix), and adopt a more formal tone.

Coherence & Cohesion

The letter's organization could be improved for better clarity. Consider structuring your points more logically and using transitional phrases to connect ideas smoothly. For example, you could dedicate a paragraph to each type of technical issue you're experiencing. Also, avoid overly informal greetings in formal letters.

Lexical Resource

The vocabulary used is somewhat basic. Try to incorporate more specific and varied language to describe the technical issues and their impact. For instance, instead of 'not working,' use more precise terms like 'unresponsive' or 'malfunctioning.' Also, 'irritate' is not the best word choice; consider 'frustrated' instead.

Grammatical Range & Accuracy

The letter contains several grammatical errors that affect clarity. Pay close attention to sentence structure, verb tense consistency, and correct article usage. For example, 'facing some technical issues' should be 'I am facing some technical issues.' Also, proofread carefully to catch errors like 'Than after' which should be 'Then after' or better yet, 'Therefore'.

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