Letter

Band 5+: You recently purchased a faulty electronic device from an online retailer. Write a letter to the customer service department of the online retailer to complain about the device. You should include details about: - The product and date of purchase - A description of the fault - What action you would like the retailer to take.

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Dear Customer Service,

I recently bought a blutooth handsfree. The order no is 987654321. I attached my purchased receipt.

I’m writing this to you, because unfortunately the device is defected. One of the ears is not working. When I want to connect it to my mobile phone, it doesn’t work as well. Also, the volume is corrupted and I can’t set it up or down.

I hope you understand that I expect to replace my device very soon. If there isn’t device in your store maybe I can order a new one or another model. But if there isn’t any model to replace, I want a full refund.

Hopefully I hear you soon.

Best regards,

Your customer

Word Count: 117

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
A2 - Upper Beginner
Consider using more varied and advanced words.

Grammar Mistakes: N/A

Vocabulary Repetition:

device: 3

Try using synonyms for the above words

Task Response

The letter adequately addresses the task by providing the necessary information about the defective product, order details, and desired resolution. However, the language could be more precise and formal to enhance clarity and professionalism. For example, elaborating on the specific model of the Bluetooth hands-free and providing more detail about the troubleshooting steps taken could strengthen the letter. Additionally, refining the tone to be more assertive while remaining polite would be beneficial. The letter falls short of the required 150 words.

Coherence & Cohesion

The letter is generally understandable, but the organization could be improved for better flow. Consider dedicating a separate paragraph to each of the points mentioned in the task (details of the product, description of the defect, and desired resolution). Using more formal connectors and transitional phrases would also enhance the letter's coherence.

Lexical Resource

The vocabulary is adequate for the task, but it could be more precise and varied. For example, instead of 'defected,' you could use 'malfunctioning' or 'faulty.' Expanding your range of vocabulary would make the letter more impactful. Boost vocabulary complexity to elevate the overall score.

Grammatical Range & Accuracy

The letter contains grammatical errors that affect clarity. Pay attention to subject-verb agreement, correct tense usage, and article usage ('a' vs. 'an' vs. 'the'). Proofreading carefully before submitting would help catch these errors. For example, 'blutooth handsfree' should be 'Bluetooth hands-free device,' and 'the device is defected' should be 'the device is defective.'

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