🔥 Today Only: Save 30% on Premium — Offer Ends Soon! - Upgrade Now!
Letter

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

Check your letter on this topic Generate a band-9 sample letter
30 letter(s) found.
I am writing to express my dissatisfaction regarding a product I recently purchased from your online store. The product I ordered was a wireless headphone. Unfortunately, when I received the package, I found that the item was damaged. The right side of the headphone was broken and it does not produce any sound. When the […]
Dear costumer service departament, I am writing to complain about some problems that happened with my package. I was really disappointed when I saw that. Recently, on February 20, I ordered a watch from your online retailer, and when I received the delivery, on 28 February, I saw that it was damaged. The package arrived […]
I am writing to inform you about a problem with a product that I recently bought from your company. Last week, I ordered a paint set online. When the package arrived, I noticed that the box was damaged. After opening it, I saw that some of the paint items were broken. I was very disappointed […]
Dear Sir or Madam, I am writing to express my strong dissatisfaction with the Apple iPhone 16 Pro Max that I purchased on 11/12/2025 through Amazon. The transaction reference number is 876994635. I ordered the Apple iPhone 16 Pro Max with 256GB of storage; however, I received the 128GB model instead. In addition, the phone […]
Dear Customer Service Team, I am writing to express my dissatisfaction with a product I recently purchased from your online store. On 10 November 2025, I ordered a wireless Bluetooth speaker (Model X200) through your website. The order confirmation number is #A12345. Unfortunately, when the product arrived on 18 November, I noticed that it was […]
Dear Customer Service Team, I am writing to inform you about a problem with the laptop I purchased from your online store last week. The order number is #A47892, and the item arrived at my address yesterday. When I opened the package, I noticed that the laptop screen had a long crack on the right […]
Dear Customer Service Team, I am writing to inform you about a problem with the laptop I purchased from your online store last week. The order number is #A47892, and the item arrived at my address yesterday. When I opened the package, I noticed that the laptop screen had a long crack on the right […]
Dear Sir/Madam, I am writing this letter to express my sincere disappointment with your company’s services. Last week, I ordered the latest version of your hairbrush, which cost me a thousand dollars. I was both excited and eager to try your new product at my sister’s wedding, just four days after placing my order. I […]
I am writing to complain about a digital camera I bought from your website two weeks ago, which has developed a serious fault. After only a few days of normal use, the camera began turning off unexpectedly and displaying an error message. I followed the troubleshooting guide but nothing worked. I then contacted your support […]
Dear Sir Madam I am writing a review about quality of service. Recently a bought a ceramic cup. I was ordered this product on Five’s of November and it delivered after 3 days. Despite the lack of benefits the package of product was weak and the cup got damaged. I was disappointed because I ordered […]
Dear Amazon, I’m writing to you because recently I’ve bought a phone case for my Iphone 15 pro max. I’ve purchased it on November 1st and,unfortunately,it has arrived damage. It was a black phone case with red cherry on it, in addition there was a customization with my name (Greta). Initially, when the package has […]
I am writing to inform you about an issue with a product I purchased from your online marketplace. On October 18, 2025, I ordered a Bluetooth wireless speaker (Order ID: #BS45782) from one of your listed sellers. Unfortunately, the item arrived damaged, and I have been unable to get any response from the seller despite […]
Dear Sir/Madam, I am writing this letter in order to complain about an inconvenience with a product from your company. Recently, I purchased a wood table through your online website. Initially, I had selected a package of a white table with six chairs. However, when I received the product there was not what I expected. […]
Good afternoon, Last week i bought a sneakers from your company, the purchase was made at your website. That are a pair of sneakers for running, i read all the information at your site, but hovewer i am not satisfied with quality of this shoes. Firstly, that has to be dusty rose pink coloured shoes, […]
Dear Customer Service Team, I am writing to inform you about a damaged item I received from your online store. On October 20, 2025, I purchased a Bluetooth wireless headset (Model X200) through your website (Order #45792). The package arrived on October 25, 2025, but unfortunately, the product was not in good condition. When I […]
Dear Sir or Madam, I am writing to complain about a damaged product I recently received from your online store. On September 15th, I purchased a wireless Bluetooth speaker from your website SoundWave.com (order number SW45829). The item arrived last week, but unfortunately, it was damaged. The speaker’s surface was cracked, and one button was […]
Dear Sir or Madam, I am writing to express my dissatisfaction regarding my recent purchase from your online store. I had previously purchased a black tablet with booking confirmation of #2394782 under Mrs. Jane Smith from your website. Upon inspection, I have noticed that the electronic has a dent on the top right corner, possibly […]
To the director of X company, My name is Khing Ja. I recently recieved the newly laptops which I bought from online platform at 24 October 2025. The order number is 12456776357. After recording the process of unpackaging, I carefully read the instruction and found that my laptop cannot be use. I have tried several […]
Dear Customer Service Manager, I am writing to express my dissatisfaction with a laptop I recently purchased from your online store. Unfortunately, the item arrived in a damaged condition, which has caused me considerable inconvenience. I placed an order for a Dell XPS 13 laptop (Order No. #45827) on 10th October. When the package arrived, […]
The aim of this letter give you information about the product which is reached me damaged. On 23rd if july is my sisters birthday, so i bought the boots to her, unfortunately i was recieved boots damaged. The package was a full of rust, it could be okey, until i saw the big hole on […]
Dear Customer Service, I recently purchased a Bluetooth Speaker (Model X200) from your online store, order number #457839, placed on October 15, 2025. Unfortunately, the product arrived damaged, with a cracked speaker grille and distorted sound output. I request either a replacement of the item or a full refund. Please let me know the return […]
Dear Sir or Madam, My name is Angelica Palacios; I am writing this letter because I recently bought a product online, however this device arrived damage and I need a solution. Last week, I bought a new computer brand Samsung N345, red color by your website. This device has a value of 2.000 dollars, and […]
Hello! Recently i have purchased one of your laptops, and it seemed to be impressive for me, just in case that i bought from your company for the first time. Although, it came with broken screen and damaged keyboard, which made me get bad thoughts about your service generally. Nevertheless, i have the suggestion for […]
Dear Sir, I would like to bring your attention to an issue which is related to your company. Recently,I have received my order and I cannot say I am satisfied about it.Unfortunately,it did not meet my expectations and I really wanted to see some positive changes as soon as possible from the company by complaining […]
Dear Sir or Madame, I am writing to draw your attention to some issues I have been facing after purchasing a laptop from your store earlier this week. First of all, It has come to my attention that the laptop is unbearably slow and takes a significant amount of time to turn on. Additionally, when […]
Dear Mrs. Smith, I am writing to formally express my dissatisfaction regarding a damaged item I recently received from your online store. The order reference number is E564321246, and the item in question is a black satin midi-dress. Upon inspection, I noticed that the dress is severely damaged, with multiple threads protruding from the center, […]
Dear Mrs Smith, I am writing this letter in reference to complain about a damaged item that I received in package which I purchased online from your store. The order number is E564321246 and the item that was damaged was a black satin midi-dress. There are multiple threads coming out from the center of the […]
Dear Sir/Madam, I am writing with regard to a product that have recently purchased from your website. I ordered an alarm clock on 21st october and its order id is 3527534377287.In fact,it is an electronic clock with a small lamp on its top,which is really healpful for reading books during bed time.Additionally,we can personalise the […]
Dear company team, I hope this letter finds you well. I’m writing this to complain about a resent purchase which i made online arrived damaged. I have ordered a wall art with a glass frame. This was ordered last week Saturday which was 21st of September. I even got a confirmation email for my purchase […]
Dear sir , I am writing this letter regarding the purchase of book from online webiste books.com on 28 jan by ritika jain . i ordered the book name the girl guide to avdeventure i recieved it after 3 days when i opened my parcel the book was not in the proper conditon. I was […]
We have detected unusual activity on your device.
Please verify your identity to continue.
Note: This verification step won't sign you in. If you have a premium account, please log in to access the service as usual.
Google/Gmail Verification
Or verify using Email/Code
We've sent a verification code to:
youremail@gmail.com (Not your email?)
Enter it below to complete the verification process.
Ensure your email address is correct, your inbox is not full, and you check your spam folder. If no email arrives, consider using an alternative email.
You will need a Premium plan to perform your action!
Note: If you already have a premium account, please log in to access our services as usual.

Plans & Pricing

Our mission is to make quality education accessible for everyone.
However, to keep our hardworking team running and this service alive, we genuinely need your support!
By opting for a premium plan, not only do you sustain us in achieving the mission, but you also unlock advanced features to enrich your learning experience.

Free

For learners who aren't pressed for time

What's included on Free
100+ Cambridge IELTS Tests
Instant IELTS Writing Task 1 & 2 Evaluation (2 times/month)
Instant IELTS Speaking Part 1, 2, & 3 Evaluation (5 times/month)
Instant IELTS Writing Task 1 & 2 Essay Generator (2 times/month)
500+ Dictation & Shadowing Exercises
100+ Pronunciation Exercises
Flashcards
Other Advanced Tools

Premium

For those serious about advancing their English proficiency, and for IELTS candidates aspiring to boost their band score by 1-2 points (especially in writing & speaking) in just 30 days or less

What's included on Premium
Save Your IELTS Test Progress
Unlock All Courses & IELTS Tests
Unlimited AI Conversations
Unlimited AI Writing Enhancement Exercises
Unlimited IELTS Writing Task 1 & 2 Evaluation
Unlimited IELTS Speaking Part 1, 2, & 3 Evaluation
Checked Answers Will Not Be Published
Unlimited IELTS Writing Task 1 & 2 Essay Generator
Unlimited IELTS Speaking Part 1, 2, & 3 Sample Generator
Unlimited Usage Of Advanced Tools
Priority Support within 24h (12-month plan only)

Due to the nature of our service and the provided free trials, payments are non-refundable.
Nếu bạn là người Việt Nam và không có hoặc không muốn trả bằng credit/debit cards, bạn có thể thanh toán bằng phương thức chuyển khoản:



Chọn gói:
419,000₫ 277,000 ₫ cho gói 1 tháng (chỉ 9,233₫/ngày)
1,239,000₫ 597,000 ₫ cho gói 3 tháng (chỉ 6,633₫/ngày)
2,469,000₫ 1,027,000 ₫ cho gói 6 tháng (chỉ 5,706₫/ngày)
4,929,000₫ 1,417,000 ₫ cho gói 12 tháng (chỉ 3,936₫/ngày)


Sau khi chuyển khoản, vui lòng đợi trình duyệt tự động điều hướng bạn trở lại Engnovate và bạn sẽ ngay lập tức nhận được mã kích hoạt tài khoản premium.
Nếu có lỗi xảy ra, bạn có thể liên hệ với team thông qua một trong các phương thức: email đến helloengnovate@gmail.com hoặc nhắn tin qua facebook.com/engnovate.
Vì toàn bộ công cụ trên website đều có thể sử dụng thử miễn phí, Engnovate không hỗ trợ hoàn tiền.